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HIPAA-aware · Serving all 50 U.S. states

Reliable back-office support that lets your practice focus on patient care.

Apex Health Solutions is a U.S.-focused medical support services firm. We provide trained virtual assistants and back-office specialists who handle scheduling, medical billing, insurance verification and administrative work — so your clinicians and front desk can breathe again.

HIPAA-Trained Staff
NPI-Familiar Billing
9AM–5PM PT · Mon–Fri
Built for U.S. healthcare providers
HIPAA-Aware Workflows
EHR/EMR Familiar
Transparent Pricing
U.S.-Managed Accounts
What We Do

End-to-end support services for medical practices

From the moment a patient calls to the day a claim is paid — we plug into your existing systems and handle the operational load, at a fraction of the cost of in-house staff.

Virtual Medical Receptionist

Every call answered promptly and professionally — no more missed patients or overwhelmed front desks.

  • Inbound & outbound patient calls
  • Message triage and routing
  • Multi-line coverage during peak hours

Appointment Scheduling

Fill your calendar, cut no-shows and manage cancellations with intelligent reminders and rebooking.

  • New patient and follow-up booking
  • Confirmations, reminders, waitlist
  • Calendar management across providers

Medical Billing Support

End-to-end billing help — from charge entry to payment posting — that shortens your A/R cycle.

  • Claim submission (electronic & paper)
  • Denial management & appeals
  • Payment posting & reconciliation

Insurance Verification & Prior Auth

We verify eligibility and chase down prior authorizations so your patients are never turned away at the desk.

  • Real-time eligibility checks
  • Pre-authorization submissions
  • Payer follow-up until approval

Patient Intake & Records

Clean, complete intake and chart prep — so your clinicians walk in ready and your records stay audit-proof.

  • New patient registration
  • Chart preparation & document scanning
  • EHR/EMR data entry (Athena, eCW, Kareo, etc.)

Revenue Cycle Support

Weekly A/R reviews, aging reports and clear reporting that give you visibility into your practice's financial health.

  • A/R follow-up & aging cleanup
  • Patient statements & collections
  • Monthly performance reporting
Who We Support

Built for busy clinicians and growing practices

Whether you run a solo practice or a multi-provider group, our team scales with you.

Primary Care Clinics

Specialty Practices

Dental & Ortho Offices

Behavioral Health

Urgent Care

Chiropractic & PT

Telehealth Providers

Multi-Location Groups

How It Works

Simple onboarding. Real results in weeks.

We keep the setup lightweight so your team can start seeing relief on the very first day.

01

Discovery Call

A 20-minute call to understand your practice, the tools you use, and where you're losing the most time.

02

Tailored Proposal

A written plan with scope, staffing recommendation, and clear pricing — no surprises, no long lock-ins.

03

Secure Onboarding

We handle system access, HIPAA paperwork (including BAA), SOPs and shadowing during the first week.

04

Ongoing Success

A dedicated Account Manager reviews performance weekly and adjusts staffing as your practice grows.

Why Apex

The support you'd hire in-house — without the overhead

Save up to 60% vs. an in-house hire

No payroll taxes, no benefits, no turnover. Just skilled help that shows up when you need it.

-38%
Average A/R reduction
98%
Calls answered live
24h
Claim turnaround
50
U.S. states served

HIPAA-Aware From Day One

Every team member completes HIPAA training, works under a signed BAA, and follows documented security protocols.

Coverage That Matches Your Hours

Standard 9–5 support, extended hours available on request. We can adapt to your time zone and your patient flow.

Dedicated Account Manager

One U.S. point of contact who owns your relationship, quality, escalations, and performance reporting.

Transparent, Predictable Pricing

Simple monthly retainers with no hidden fees. Cancel with 30 days notice — no long-term contracts.

50
U.S. States Served
98%
Client Retention
60%
Average Cost Savings
24/7
Coverage on Request
Client Voices

Trusted by providers who've reclaimed their days

★★★★★

"Apex's team took over our front desk overflow in the first week. Our no-show rate dropped and we finally stopped losing calls to voicemail."

DR
Dr. R. Patel
Primary Care · Southern CA
★★★★★

"Our A/R days went from 62 to 38 in two months. The billing team knows what they're doing and their communication is excellent."

JM
J. Martinez
Practice Manager · Multi-Specialty Group
★★★★★

"Onboarding was smooth and our Account Manager checks in every week. Feels like a real extension of our office."

AL
Dr. A. Lin
Behavioral Health Clinic
FAQ

Answers to what practices ask us most

Is Apex Health Solutions HIPAA compliant?
Yes. All Apex staff complete HIPAA training before onboarding, work under a signed Business Associate Agreement (BAA), and follow documented security procedures for handling PHI. We can walk you through our controls on a discovery call.
Which EHR/EMR systems do you support?
Our team is experienced with Athenahealth, eClinicalWorks, Kareo, DrChrono, NextGen, Practice Fusion, Epic (with client-provided access), and most modern EHR/PM systems. If your system isn't listed, we'll train specifically for it during onboarding.
Do I have to sign a long-term contract?
No. We operate on simple monthly agreements with a 30-day cancellation notice. Our goal is to earn your business every month.
How quickly can you get started?
Most practices are up and running within 5–10 business days of signing. We handle system access, SOPs, HIPAA paperwork and shadowing during onboarding.
Can I hire just one service (like billing) or do I need the full package?
You can pick exactly the services you need. Many clients start with one function (typically billing or reception), then expand once they see results.
How is pricing structured?
We offer fixed monthly retainers based on the scope you need. We'll send a written proposal after the discovery call — no surprise fees, no per-transaction charges hidden in the fine print.

Let's give your practice the support it deserves.

Book a free 20-minute discovery call. We'll listen, understand your workflow, and share exactly how Apex can help — no pressure, no obligation.

Get in Touch

Ready when you are

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